Creoal Consulting Awarded Contract to Develop and Deploy a Nation-wide Security Electronic Remittance System (SERS)
SSA provides services to its customers through a network of approximately 50,000 employees at 1,300 field offices throughout the United States and its territories. Field offices assist individuals who are applying for or receiving benefits under several SSA programs. In certain situations, SSA is authorized by statute and regulations to charge fees for providing information to individuals or third parties. Generally, the regulations allow SSA to recover its costs for searching, copying, and certifying information in its system of records. The fees compensate SSA for its work so the Social Security trust funds do not bear the costs of such activities. Creoal is tasked to develop a streamlined remittance process and an automated system solution to collect fees for non-programmatic services. The system is the Social Security Electronic Remittance System (SERS). The implementation of SERS will ensured the agency’s compliance with both the OIG audit recommendations and the requirements of OMB Circular A-25, User Charges.
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