Creoal delivers an expansive array of managed services and support options for customers to help lower costs, optimize performance, and enable staff to focus on key business objectives and innovation. Our service models span the entire Oracle stack, including hardware, operating systems, database, middleware, and applications. We deliver end-to-end managed services and 24x7x365 support from our United States and India-based offices, along with onsite, onshore, and offshore resources to meet every level of demand.
Cloud Business Applications Support Services
Deploying an Oracle Cloud system constitutes a substantial investment for any organization. Creoal helps extend the value well beyond the initial implementation phase. Our Creoal Support Desk offers customers reliable assistance and technical expertise, providing a timely response to operational issues and freeing your staff to focus on their mission-critical business functions. The Support Desk keeps you informed on quarterly software updates, patches, and enhancements to Oracle Cloud products.
On-Premise Business Applications Support Services
The Creoal Support Desk comprises a team of highly skilled professionals who specialize in supporting on-premise business applications. With in-depth knowledge of Oracle products, the Support Desk team provides expert guidance and assistance with a wide range of technical issues, including system errors, configuration challenges, and functionality inquiries. The Support Desk also maintains a comprehensive knowledge base that encompasses frequently asked questions, troubleshooting guides, best practices, and solutions to common challenges.
Business Intelligence Services
Organizations use Creoal managed services to ensure the security and high availability of Business Intelligence (BI) solutions, applications, and associated data. With more than 15 years of experience working with Oracle Hyperion, OBIEE, Exalytics, Endeca, BI Foundation Suite, Informatica, ODI, E-Business Suite Applications, and custom data warehousing solutions, Creoal has the expertise to support and expand our clients’ BI capabilities.
Engineered Systems Services
Creoal is adept at managing all the technologies underlying Oracle Engineered Systems, including Exadata, Exalogic, Oracle Virtual Machine, and more – providing powerful efficiencies and expediting issue resolution across the Oracle stack. We help implement, optimize, manage, and maintain Oracle Engineered Systems to unlock the full value of business investments while lowering risk, reducing downtime, and maximizing availability.
Database Managed Services
Creoal provides managed services and support for business-critical databases, including Oracle Database, Microsoft SQL Server, and more. We have experience supporting both physical and virtual environments across technology providers, such as VMware and Oracle VM. Our DBAs have extensive expertise supporting database environments for major BI and ERP systems, such as Oracle EBS, Oracle Hyperion, and OBIEE. We also support engineered systems environments on Oracle Exadata, Exalytics, Oracle Database Appliance, and others. This broad array of expertise gives clients a single managed services partner across their entire technology footprint.
Infrastructure & Cloud Services
Creoal’s managed services for infrastructure and cloud offer complete assurance that mission-critical systems are constantly monitored and managed to achieve targeted performance, stability, reliability, and availability. In addition to end-to-end support, hosting, and colocation services, Creoal delivers unmatched cloud expertise with cloud architects who deliver strategic insight and hands-on, ongoing support for private, public, and hybrid clouds. Creoal also offers Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) solutions.